Step 2

Creating Content 
That Converts

Make content your customers actually want to read and share. See real examples of content strategies that brought in revenue. And lots of customer love.

This guide is best experienced on a desktop

Why isn’t your

Content converting?

Most B2B companies default to throwing as much content at the wall as possible, hoping something sticks. With AI tools, this content firehose is flooding the market.

More posts. More whitepapers and webinars - a relentless stream that fails to drive meaningful results. Because these random acts of content ignore a fundamental truth: your audience's readiness to buy.

At any given time, only 5% of your audience are actively in-market to purchase a solution. The other 95% fall somewhere along an awareness continuum:  maybe they’re blissfully unaware they even have a problem, maybe they have a vague sense that a solution might exist, but they’re not motivated enough to act on it yet.

This 95/5 split highlights why many content strategies fall flat. Marketers pour all their energy into chasing that 5% who are primed to buy, ignoring the far larger pool of future buyers who will need a solution - just not this second.

Content isn’t just for scoring quick wins. It should build a ‘gravitational pull’.

You want your content to create enough momentum that, when buyers are ready to purchase, they naturally orbit towards you. That means engaging them early - shaping their perspective long before they’re in-market.

This requires two types of content, working together:

Brand Content

For Demand Creation

Builds authority with the 95% who aren't in-market, and reinforces trust for those who are. Think thought leadership and educational industry insights.

Demand Content

For Demand Capture

Converts interest into action from the 5% that are ready to buy. Think product comparisons, implementation guides, and pricing details.

Brand and demand content belong in the same marketing story and often intersect. Brand content can directly generate leads (like a webinar featuring expert guests), while demand content can also build brand authority (like a product comparison that highlights thought leadership). When you approach content creation, it’s not a brand vs. demand decision; it's brand-to-demand, guiding buyers through their awareness journey.

part 1

Stages of Awareness

WHAT ARE A BUYER’S STAGES OF AWARENESS?

Back in 1966, the legendary copywriter Eugene Schwartz introduced the concept of Stages of Awareness in his classic book Breakthrough Advertising. He broke the buyer’s mindset into five buckets:

THe Buyer JOurney

Only 5% of your buyers are here

Unaware

They don’t know they have a problem.

Problem Aware

They know they have problems but don’t  Solution exist

Only 5% of your buyers are here

Solution Aware

They know about solutions but haven’t chosen one.

Product Aware

They’re looking at options including yours.

95% of your buyers are here

Most aware

They’re ready to buy, but need a final push.

They don’t know they have a problem.

They know they have problems but don’t  Solution exist

They know about solutions but haven’t chosen one.

They’re looking at options including yours.

They’re ready to buy, but need a final push.

95% of your buyers are here

The traditional marketing funnel assumes buyers graduate from one stage to the next, but buying journeys are rarely so neat or linear. Today’s B2B buyers:

Bounce between stages

One day, they’re poking around high-level thought leadership content (unaware/problem-aware). The next, they’re deep-diving into your pricing page (most aware). Then they hop back up the funnel to read a market trends report.

Have multiple stakeholders

Different people on the buying committee may be at different awareness levels. The champion might be comparing your product to a competitor, while the CFO just realized they have a budget gap to fill.

Do their own research

They observe peers on LinkedIn, read G2 reviews, and binge YouTube demos before reaching out to sales.

WHy ARe STAGES OF AWARENESS relevant?

All this chaos makes it tempting to think that these stages just don’t apply anymore. But they’re still a powerful internal framework for shaping your content strategy and ensuring you engage buyers at every step of their journey.

You might have a blog post or whitepaper addressing a broad pain point (problem-aware) while also offering an in-depth product comparison sheet (most aware). Buyers won’t consume content in a tidy sequence, but by mapping your strategy to these stages, you’ll have relevant content that meets them wherever they enter - and guide them wherever they go next. We'll dive deeper into this non-linear buying reality in Step 3.

Let’s unpack the stages of awareness.

Problem unaware

What It Is:

Prospects don't know they have a problem or that it could be solved differently

Buyer’s Intent at This Stage:

Gather general information about industry trends and best practices

What They're Thinking:

"They've everything is fine."

"That's just how things work."

"We've always done it this way."

Content Goal at This Stage:

Reveal problems or challenges buyers might not have considered

This stage is primarily served by brand content, as you're creating future demand by helping prospects recognize problems they didn't know they had.

Content formats that work:

Industry trends analysis

Benchmark reports and research

Expert interviews

Blogs, thought leadership pieces

Example

How Togai Made Companies Care About Usage-Based Billing

Content format used: Thought Leadership Articles & Industry trends analysis

For Togai, a usage-based billing platform, the challenge was that most companies didn't realize their existing billing systems would become a bottleneck for growth. Their audience wasn't looking for billing solutions - they needed to first understand why their current approach might be problematic and why modern businesses need usage-based billing.

Togai’s Approach for their Unaware Audience:

Togai's content team worked with TripleDart on authority-building brand content, educating audiences about industry challenges before trying to sell their solution. For this, they created an analysis of how OpenAI handles usage-based billing! This piece resonated strongly because it:

Used a highly relevant example for usage-based billing (OpenAI)

Demonstrated the complexity of usage-based billing through the familiar case of a preeminent name in the space

Extended the same theme into demand content for solution-aware audiences. Published complementary thought-leadership pieces such as their conversations with ChatGPT about OpenAI’s pricing model using Metronome, their competitor!

Results

The approach worked - their educational content started appearing in sales conversations, with prospects specifically mentioning articles they'd read. The content succeeded not because it pushed Togai's solution, but because it helped companies recognize potential billing challenges before they became critical issues.

Blog generates considerable traffic (~500-600k annual visits)

Converting prospects moving from Metronome to Togai solution

CTR on content pages is 1-1.5%

Problem Aware

What It Is:

Prospects recognize they have a problem but don't know solutions exist

Buyer’s Intent at This Stage:

Understand their problem better and explore potential solutions

What They're Thinking:

"This is frustrating."

"There must be a better way."

"How do others handle this?"

Content Goal at This Stage:

Reveal solutions that exist for buyers problem

This stage requires a mix of brand and demand content. While still primarily brand-focused, you're beginning to bridge to demand capture by helping prospects understand potential solutions.

Content formats that work:

Problem-focused whitepapers

Expert roundups and long-form articles

Industry surveys

Assessment tools

Example

How Freightify Captured High-Intent Shipping Queries

Content format used: Rate calculator and focused  landing pages

Freightify, a freight rate management platform, recognized that their potential customers weren't searching for "freight rate management software" - they were searching for specific shipping routes and rates. While the problem (managing shipping costs) was clear to their audience, the solution (a unified rate management platform) wasn't.

Freightify’s Approach for their Problem Aware Audience:

Their approach was to create demand content mapping to these specific search behaviors. Instead of pushing their platform, they provided immediate value and let the benefits of centralized rate management become apparent through use:

Built 200+ programmatic SEO pages with a shipping rate calculator for all major shipping routes

Provided real-time rates and port-specific information and insights

Customized forms based on route selections

Results

This strategy worked because it met customers where they were - looking for immediate shipping solutions - while demonstrating the value of their freight services.

Increased traffic from 381 visitors to 5362 visitors in 5 months

Drove demos booked from 5 to 69 in that period through these pages

Solution aware

What It Is:

Prospects know solutions exist and are evaluating different approaches

Buyer’s Intent at This Stage:

Find and evaluate potential solutions to their problem

What They're Thinking:

"What are my options?"

"Which approach is best?"

"How do different solutions compare?"

Content Goal at This Stage:

Introduce your solution and how it solves buyers' problems

Here we shift primarily to demand content, though brand content remains important for differentiation.

Content formats that work:

How-to guides

Feature analysis

Technical documentation

Use case examples

Example

How Glean's Prompt Library Brought AI to Daily Workflows

Content format used: How-to guide and use-case examples

Glean faced an interesting challenge in the AI-powered enterprise search space. Their audience knew they needed better ways to search and utilize information scattered across their work tools and platforms (Slack, Gmail, CRM, etc.). But they needed practical examples of how AI could enhance specific workflows. As a company providing AI-powered search and workplace automation, Glean realized that pre-built prompts could serve both as valuable content and as a natural bridge to their product.

Glean's Approach for their Product-Aware Audience:

Working with TripleDart, Glean created a comprehensive Prompt Library that served multiple demand capture purposes:

Showcased Real Use Cases: The library organized prompts by department (Sales, Marketing, Support, etc.) and task type (drafting emails, writing blogs, creating reports), helped prospects visualize specific applications in their workflows.

Demonstrated AI Value: Each prompt showed practical applications of AI - from generating meeting follow-ups to analyzing financial proposals - illustrating the breadth of workplace AI's potential.

Created Product Connection: While the prompts could be used with any AI tool, Glean integrated them directly with their chat interface, allowing users to try prompts within the Glean platform. This created a natural pathway from content consumption to product usage.

Results

This practical, value-first approach is delivering steady growth:

Prompt library generates 1000 visits per month

Planning to scale to 5-6k visits/month through optimization

Content drives direct trial signups through self-service

Product Aware

What It Is:

Prospects know about your product but haven't purchased

Buyer’s Intent at This Stage:

Find and evaluate potential solutions to their problem

What They're Thinking:

"What are my options?"

"How hard is implementation?"

"What's the real cost?"

"How does this compare to [competitor]?"

Content Goal at This Stage:

Persuade buyers that your solution is the right choice

This stage is served by demand content, aimed at converting active buyers into customers

Types of Content That Work:

Competitor comparisons

Feature deep-dives

ROI calculators

Product demos

Example

How Facilio Convinced CMMS Buyers to Switch

Content formats used: Comparison guides and feature-deep dives

Facilio recognized that in the cloud maintenance management space, their product-aware prospects needed help with making informed decisions about which CMMS to choose. The challenge wasn't convincing them about the need for their solution - it was providing solid proof that Facilio was the right choice.

Facilio's Approach for their Product-Aware Audience

Working with TripleDart, Facilio focused heavily on bottom-of-funnel optimization, ensuring their potential customers understand how their maintenance management solution compared to alternatives.

Created solution-specific blogs and landing pages (planned maintenance, preventive maintenance scheduling)

Optimized existing high-intent listicles (best CMMS software, facility management software)

Built detailed comparison content for strategic competitors

Results

This focus delivered clear improvements:

Increased blog traffic from 2k to 6k users after optimization

Gained search snippets/featured snippets for targeted keywords

Improved rankings for 32 key bottom-of-funnel pages

Most Aware

What It Is:

Prospects are ready to buy but need final validation

Buyer’s Intent at This Stage:

Get final confirmation and take purchase action

What They're Thinking:

"How do we get started?"

"Can we justify this to stakeholders?"

"What's the implementation plan?"

Content Goal at This Stage:

Offer clear next steps and remove final purchase barriers

This stage is served by highly-specific, often customised, demand content, aimed at sealing the deal.

Types of Content That Work:

Pricing guides

Implementation roadmaps

Discounts and offers

Technical documentation

ROI analysis

Example

How SingleStore Closed Technical Decision Makers

Content formats used: Migration guides and implementation roadmaps

SingleStore needed to convince a highly technical audience who were ready to switch database solutions but required detailed validation. These prospects understood the limitations of their current solutions and were actively evaluating alternatives - they just needed that final technical proof to make the switch.

SingleStore's Approach for their Most-Aware Audience:

SingleStore's marketing team focused on highly-specific demand content: concrete technical validation and clear migration paths

Created the "MySQL shouldn't be your SQL" campaign targeting specific technical limitations. Used technical humor that resonated with their developer audience.

Built detailed migration guides and technical comparisons showing exact steps to switch: SingleStore vs MySQL | Make the Switch to The Single Database for All Data-Intensive Applications

Developed rapid-response migration programs for market events, like the acquisition of their competitor, RockSet

Results

The campaigns succeeded because they gave technical decision-makers exactly what they needed to justify and execute the switch. The approach delivered impressive results in accelerating purchase decisions:

Fastest deal closure: 7 days

RockSet campaign: 15 new logos closed within 1 month

MySQL campaign: Google ad CTRs reached 6-8% (versus industry average of 1.5-3%)

Part 2

Content Mapping

Now that you understand the different stages better, you can start building your own content map to identify what content you need for each stage. Your content map will help you answer four important questions.

Questions:

What do my buyers want at different stages of awareness?

What content are my competitors making?

What content do I already have?

What are my gaps/opprtunities and unique perspectives?

Here’s how you start building your own content map

Leverage buyer persona research

Look for recurring themes at every awareness stage and ask yourself:
Problem Unaware
What will excite curiosity?
Problem Aware
What problem are they trying to solve?
Solution Aware
What solutions are they exploring?
Product Aware
What do they want to know about our product?
Most Aware
What do they need to seal the deal?

Add competitor research

Note the topics they focus on, the angles they use, and the content formats that seem to work well for them. This is where a lot of companies go into ape mode. It’s important to remember that what’s working for your competitors may not work for you. While it’s good to keep an eye on competitor content, think about what unique perspective you can bring to each stage. Ask yourself: “What is it that only we can say?”

Record ideas on how to set your content apart - whether it’s a fresh take on common challenges or exclusive insights from original research.

Layer in your content inventory

Audit your existing content. Identify what’s working, what needs an update, and where you have gaps. This helps avoid duplication and makes sure your content is always fresh and relevant.

Use this template to create your own content map.

This will help you capture relevant information - buyer insights, competitor details, content audit, and new content plans - in one place.

How do I prioritize what content to make?

Your content mapping might throw up a lot of content ideas for both brand and demand content. But you might not have the bandwidth or resources to work on all of them. And that’s where an alignment with your GTM strategy is crucial. As we discussed here, most B2B SaaS companies employ multiple GTM motions, with one serving as their primary growth driver and others playing supporting roles.

When planning your brand/demand content mix, first focus on the content types that align with your primary motion. Then layer in additional content based on your supporting GTM motions and specific market needs.

Common pitfalls to avoid:

Over-indexing on demand content too early

  • Expecting immediate pipeline without first investing in brand trust

  • Fix: Avoid pushing sales messaging before buyers recognize the problem

Measuring brand like demand

  • Killing brand initiatives because they don’t show short-term ROI, even though they’re warming up future buyers

  • Fix: Look beyond last-click attribution to track how brand initiatives contribute to demand over time. We cover this in more detail in Step 4.

Ignoring demand's role in strengthening brand

  • Treating demand campaigns as short-term conversion plays only

  • Fix: Replace dry, transactional demand content with a unique POV and strong narrative.

Types of content to prioritise for primary GTM motions.

GTM Motion
Primary Focus
Content Mix to Prioritize
Product-Led Growth (PLG)
Customer acquisition, conversion, and expansion through the product
  • Interactive product demos
  • API documentation
  • Implementation guides
  • Tutorial videos
  • Ready-to-use templates & free tools
Outbound-Led Growth
Direct customer outreach and relationship building
  • Industry-specific whitepapers
  • ROI & Pricing calculators
  • Technical validation guides
  • Use-case based case studies and implementation examples
Inbound-Led Growth
Attracting prospects through content and education
  • Educational blogs
  • Industry research reports
  • Webinar recordings
  • Thought leadership articles
  • How-to guides
Partner-Led Growth
Expanding reach through strategic partnerships
  • Integration documentation
  • Partner enablement guides
  • Joint case studies
  • Co-branded whitepapers
  • Implementation playbooks
Paid-Digital Led Growth
Acquisition through targeted advertising
  • Landing page content
  • Conversion-focused ebooks
  • Comparison guides
  • Industry benchmarks
  • Solution briefs
Community-Led Growth
Building organic advocacy through community engagement
  • Developer guides & technical documentation
  • Community best practices
  • Community events & AMAs
  • User-generated tutorials
We dive deeper into this in our next section: Distribution and Channels
Featured Story: SignEasy
Balancing Brand & Demand Content to be 
“More Than an E-sign Software”

Part 3

Content Creation

HOW DO I CREATE STAND-OUT CONTENT?

Churning out yet another “Top 10 Growth Hacks” post and expecting leads to pour in just won’t cut it anymore. AI can (and will) crank out a thousand identical versions by tomorrow, creating a flood of “meh” content that all competes for the same eyeballs. The only way to stand-out is by championing a unique point of view - a perspective no chatbot can mimic - and leveraging creative formats that let it shine. Here are eight format inspirations to package your standout ideas for maximum impact.

8 Creative Content Formats

Each format can meet buyers at different stages, helping you build a content engine that nurtures your audience long before they’re ready to buy - and sticks the landing when they finally are.

Podcasts

Why it works: Podcasts give your brand a human voice - literally. They’re an authentic, conversational format that can serve both brand-building (by discussing thought leadership topics) and demand capture (by showcasing success stories or product tips). They also repurpose beautifully into blog posts, social clips, and short “audiograms.”

Example

Who They Are: Staffbase provides internal comms tools for HR teams worldwide.

What They Do: Their fun, tongue-in-cheek podcast explores the pitfalls and successes of workplace communication without being overly formal.

Example

Who They Are: Userlist is an email marketing automation tool built specifically for SaaS.

What They Do: Episodes feature real-life stories from SaaS founders and experts. One standout is an episode on "Content Curation" featuring Jonathan Gandolf of The Juice.

Best Practices

Stay conversational: Overly scripted episodes feel stiff; let it flow.

Keep them snackable: Consider short, 15-20 minute episodes for busy professionals.

Invite your customers: Their stories add credibility and authenticity.

Recommended Tools: Descript, Riverside (for recording/editing video podcasts), Adobe Audition, Audacity (audio-only), and NotebookLM (for converting text into conversational, AI-generated audio).

OTT-Style Shows

Why it works: Think of this like a mini Netflix for your B2B brand, approaching your marketing like a media company. You host multiple “shows” or series - each with a distinct theme - in one place. This encourages binge-watching, keeps viewers on your site, and allows you to flex different aspects of your brand personality - for entertainment, authority-building, as well as product-focused education.

Example

Who They Are: Rocketlane is a customer onboarding platform.

What They Do: Panels, customer stories, and product tutorials presented in a Netflix-style hub.

Example

Who They Are : HockeyStack provides marketing and revenue analytics for B2B SaaS

What They Do: Short, binge-able videos on B2B marketing trends—great for busy pros looking for quick insights.

Example
Paddle Studio

Who They Are: Paddle helps SaaS companies handle payments, subscriptions, and billing globally.

What They Do: Video series and discussions that blend thought leadership with product insights, all under one cohesive “Studio” brand.

Best Practices

Curate multiple shows: One for thought leadership, one for behind-the-scenes, one for tutorials, etc.

Maintain a consistent “show” vibe: Intros, branding, or even a playful “theme song.”

Encourage community feedback: Teasers, polls, and email follow-ups keep viewers engaged and bring them back for more.

“Content IP”- driven formats

What is Content IP?
Content IP
, popularized by marketing strategist, Brendan Hufford, is about naming the problem your audience faces - turning it into a memorable term or concept you own. It’s not a single format but rather an overarching framework you can use to create your content assets - reports, blog posts, podcasts etc.

Why it works: People typically latch onto the problem they’re experiencing before they look for a solution or tool. By labeling that problem in a memorable way, you become the go-to for anyone who experiences it. It also clarifies your value proposition: you’re not just saying “Buy our product,” you’re saying “We own this problem - let’s solve it.”

brendan hufford

amanda natividad

Example

Coined by SparkToro co-founder, Amanda Natividad, the concept emphasizes the importance of native-platform engagement (vs. trying to force external clicks). It features regularly on their blog, and in their social media conversations.

Example
Clari’s Focus on “Revenue Leak”

Clari’s blogs and eBooks revolve around this concept, educating the market on how lost visibility and forecasting errors drain revenue.

Example
UserEvidence’s “Evidence Gap”

Names the big B2B marketing pain of “how do I get real proof from my customers?” They published the “Evidence Gap Report” with original research to educate their audience about the problem.

Best Practices

Identify the primary pain point your customers face (e.g., “revenue leakage,” “no-show client anxiety,” “workplace lull,” etc.).

Coin a clear, catchy term for that problem - one that customers instinctively say, “Yes, that’s what I’m dealing with!”

Use that term consistently across all your brand messaging, content, and even conversations with prospects.

Show you understand the problem inside and out - create blog posts, short videos, infographics, or podcasts dissecting its causes, symptoms, and consequences.

Brendan elaborates further on this and shares a few more examples of Content IPs in this blog post.

Customer Spotlights

Why it works: It’s one thing for you to brag about your solution. It’s far more powerful when your customers do it in their own words. These aren’t your average customer case studies; these are stories you tell with your customers about their journey. By highlighting challenges, process, and real-world results, you build trust and social proof for prospective buyers.

Example

Who They Are: Apollo is a sales engagement platform for prospecting and outreach.

What They Do: Their collaborative, back-and-forth narratives feel like genuine conversations rather than PR-driven monologues.

Example

Who They Are: Dropbox provides file hosting and collaboration tools.

What They Do: Heartwarming user stories where individuals or companies are the heroes, with Dropbox simply in a supportive role.

Best Practices

Make it a conversation: Use interviews or Q&A formats rather than scripted success stories.

Show the struggle: Buyers relate more to a journey - show the problems and how they were solved.

Repurpose: Turn the interview into a written case study, short quote snippets for social, and a video clip.

Employee Playbooks

Why it works: Turn your internal team into content creators, tapping into the real workflows and best practices they use daily. This reveals a human side of your brand and can showcase your product in a practical, no-nonsense way. For those closer to buying, it offers real-life proof that your solution works in complex, everyday scenarios.

Example
Chili Piper’s “SpicyOps”

Who They Are: Chili Piper automates scheduling and routing for sales teams.

What They Do: Employees share their day-to-day ops and “hacks,” giving customers a transparent glimpse into real processes.

Best Practices

Spotlight various teams: Sales, customer success, product, and support might each have unique angles and hacks.

Keep it honest: Minimal marketing polish—audiences trust the behind-the-scenes vibe.

Offer a template: Give employees a simple structure to follow so it’s not overwhelming.

Newsletters

Why it works: A newsletter creates a consistent touchpoint that keeps you top-of-mind. If it’s valuable, people *look forward* to receiving it. But there’s no “one-size-fits-all” model here. Some brands use newsletters to distribute existing content, while others craft exclusive, inbox-only experiences. Below, we break down three  newsletter formats - Product, Brand, and Blended.

Product Newsletters

What it is: Zooms in on product-focused updates - new features, roadmap announcements, case studies, and how-to guides. They’re often geared toward existing customers or leads who want a front-row seat to your product’s evolution.

Example

Who They Are: Sketch is a popular design and prototyping tool for teams.

What They Do: Clean, concise updates with screenshots or GIFs of new features and a clear CTA to “try now.”

Best Practices

Be clear and concise: Use screenshots or GIFs to illustrate new features.

Segment where possible: Power users might prefer technical details; new users might just want top-level overviews.

Include CTAs: Encourage readers to try new features or join a related webinar.

Brand Newsletters

What it is: Focuses on thought leadership, industry insights, and broader storytelling. They can take various forms - curated industry links, digest-style updates, or single, narrative-driven stories and research.

Example

Who They Are: PeerSignal is a free online platform powered by Keyplay, that provides curated SaaS market data and research, allowing users to benchmark their GTM strategies by studying other companies.

What They Do: Written by Keyplay’s founder, Adam Schoenfeld, each weekly edition of PeerSignal’s newsletter is a long-form analysis of that week's research project inspired by PeerSignal's own database.

Example

Who They Are: Databox helps businesses track key performance metrics in real-time.

What They Do: Thoughtful marketing and analytics insights, often linking to original data or expert advice.

adam schoenfeld

Best Practices

Write like a human: A friendly, conversational tone goes a long way.

Mix formats: Experiment with curated links, original articles, or a single deep-dive story to see what resonates.

Stay consistent: Whether it’s weekly, bi-weekly, or monthly, consistency builds reader trust.

Blended Newsletters

What it is: A Blended Newsletter merges both product updates (to keep users informed) and brand content (to showcase thought leadership and community-building). Readers get a holistic view: the latest product news plus broader insights that appeal to a wider audience.

Example

Who They Are: Bolt offers checkout solutions for e-commerce.

What They Do: “Think Shop” features a monthly host, quick hits and a ‘chart of the month’ with a digestible summary - often weaving in product updates without overshadowing the broader narrative.

Best Practices

Keep a balance: Don’t overstuff with product pitches; give enough editorial content to add value.

Organize by section: Clearly label what’s “New from Us” vs. “Industry Insights.”

Use personal stories or mini case studies: Showcasing real customer wins can seamlessly tie brand and product together.

Webinars & Virtual Events

Why it works: Live (or on-demand) webinars allow you to dive deep into a topic, show off your product, or host expert panels. They’re interactive (polls, Q&A) and repurpose well into shorter videos, blog posts, or even podcast episodes.

Example

Who They Are: Toddle is an LMS for K-12 schools around the world.

What They Do: Their on-demand events library features webinars, workshops, as well as marquee conferences designed to help their educator audience learn and improve their teaching practices.

Example

Who They Are: Wistia offers a video marketing platform known for its brand-centric, creative approach.

What They Do: Wistia’s webinars focus on how to leverage video for brand storytelling, marketing best practices, and behind-the-scenes production tips. Sessions are both educational and product-oriented.

Example

Who They Are: Goldcast is a virtual event platform built for B2B marketing teams.

What They Do: They host monthly series like “Donuts & Demand,” “Event Marketers Live,” and “CMO Diaries,” each targeting a specific subset of their ICP (demand generation marketers, event pros, and CMOs).

Best Practices

Get interactive: Polls, breakout sessions, and Q&A keep people engaged.

Line up great speakers: Customers, influencers, partners—mix it up.

Repurpose: Turn recordings into short clips for social, or a blog recap with timestamps for easy referencing.

Editorial Properties

What It Is: An Editorial Property is like a standalone media brand or “digital magazine” run by a B2B SaaS company—going beyond the typical “company blog.” It often has its own name, identity, and editorial mission.

Why it works:

  • Elevates Your Brand: Shows you’re willing to have deeper conversations about the industry, not just talk about your product.
  • Engages a Broader Audience: By focusing on human stories, cultural trends, or future-of-work topics, you tap into readers who might not be ready to buy but are eager to learn.
  • Builds Thought Leadership: This can position you as a go-to resource for the larger themes shaping your industry.
Example

Who They Are: Plum is an employee benefits and insurance platform for businesses.

What They Do: “Humanise” goes beyond insurtech-talk to explore workplace culture, wellbeing, and employee happiness - acting more like an online magazine.

Example

Who They Are: Clueso is an AI video editing tool for teams looking to streamline video production.

What It Is: “Clued In” is their detective-inspired editorial publication, featuring content “investigations” around key ICP pain points like Customer Experience, Product Management, Product Marketing, and Learning Cultures - going beyond traditional product blogs.

Best Practices

Define an Editorial Mission: Write a statement that clarifies the property’s purpose (e.g., “Conversations about humans at work,” or “Shining a light on modern data practices”).

Invest in Branding: Give the editorial property a distinct look and feel that can stand on its own.

Balance Depth & Breadth: Vary your content - some deep, research-based articles and some lighter opinion pieces.

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